We are looking for an experienced and highly professional Client Success Manager to support a single, high-profile client within our portfolio. This is a unique opportunity to work in a dedicated capacity, acting as the client's trusted advisor, advocate, and primary point of contact within our business.

You’ll be responsible for building a strong, consultative relationship with this client, ensuring successful outcomes and long-term satisfaction. This is a strategic, hands-on role requiring deep collaboration with technical teams and a proactive, problem-solving approach.

Key Responsibilities

• Serve as the sole point of contact for a single key client, managing the relationship day-to-day

• Develop a deep understanding of the client’s business, priorities, and technical environment

• Act as a bridge between the client and internal teams (engineering, product, support)

• Proactively identify challenges or areas for improvement before they escalate

• Drive solution adoption and value realization through continuous engagement

• Lead regular meetings, status updates, and strategic reviews with client stakeholders

• Track performance metrics and ensure all deliverables and SLAs are met

• Manage and resolve escalations with professionalism and urgency

• Provide feedback to internal teams to improve product and service delivery

Requirements

• 3–5+ years in a Customer Success, Account Management, or Client Services role supporting enterprise or high-profile clients

• Experience working in a technical, SaaS, or B2B technology company

• Strong relationship-building and stakeholder management skills

• Excellent verbal and written communication skills—confident, calm, and clear under pressure

• Strong organizational skills with the ability to manage complex interactions and timelines

• Technically fluent—you can understand and explain product functionality and workflows

• Experience working with cross-functional teams (e.g. developers, product managers, execs)