As a Senior Customer Success Executive, you’ll contribute directly to the company success, owning customer accounts, shaping long-term partnerships, onboarding new customers and driving mutual growth with our clients, with opportunities to progress your career in a growing and supportive team.

In this role you will:

• Own relationships with multiple accounts, be a trusted advisor, understanding customer needs and working together to identify new sales opportunities with existing customers.
• Negotiate with impact, securing contracts and new product opportunities that benefit both customers and the business.
• Represent the company at customer meetings, conferences and exhibitions to aid business and organisational development (some travel within the UK required).
• Share your knowledge with colleagues and where appropriate assist junior employees.
• Become a market expert, understanding customer, market and industry trends to anticipate future needs, identify and drive opportunities for growth, based on your knowledge of the company product lines.
• Provide product support for customer accounts, collaborating with other teams to resolve issues in a timely manner.
• Onboard new customers, liaising with other teams to ensure seamless integration.
• Monitor and report on business activities and provide accurate and timely reports to customers and the customer success manager.
• Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates.

Personal Specification

The successful candidate will be:

• Determined and eager to embrace new experiences and responsibilities.
• Confident communicator: Empathetic and comfortable dealing with senior company executives.
• Customer focussed: Thrive on customer interaction.
• Organised and proactive

Academics

• Strong degree in a Business or IT field, ideally with a 2:1 and relevant experience in this sector.

Essential Criteria

• Minimum of 4 years’ recent experience in a Customer Success or Account management role, ideally from a technology, consulting, insurance, financial, utilities product background.
• Experience managing and maximising the profitability of multiple B2B relationships, with a record of identifying opportunities to upsell and grow existing accounts.
• Experience working in a target driven environment.
• Strong analytical skills to interpret data.
• Excellent skills in MS Office (particularly Excel).
• Proven ability to self-educate.
• Able to influence and negotiate effectively.
• Superb written and verbal communication skills. Able to communicate confidently face to face and virtually.

Desirable

• Experience in an IT, e-commerce, fintech or financial services environment.
• An appreciation of web/software development.
• Experience of CRM or Google Analytics.

Must be eligible to live and work in the UK and can identify with and commit to our company values:

Remuneration

Competitive salary and comprehensive benefits package, including:

• Performance based bonus
• Private medical insurance
• Life assurance
• Pension and opportunity for annual pension review
• Health cashback plan
• Hybrid working arrangements
• Annual travel card loan
• Additional service-related holidays
• Option to buy additional holidays
• Cycle to work scheme
• Full access to online learning system
• Wide-ranging discount reward schemes.

Please note this is a permanent position. If you are interested in finding out more, please click the APPLY button or alternatively, phone Kirsty on 07715582743.