This website uses cookies to ensure you get the best experience.

Whytematter and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor

These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site.

Vendors Youtube
Whytematter career site
Customer Services · Belfast · Hybrid Remote

Customer Support Executive

Delivering an exceptional customer experience is central to this position, requiring empathy, emotional intelligence, and the ability to manage multiple tasks effectively while collaborating with teams to ensure outstanding outcomes.

Key Competencies

  • Results-Oriented: Consistently achieve or exceed KPI targets.
  • Effective Communication: Communicate clearly with technical and non-technical audiences.
  • Attention to Detail: Maintain accuracy and precision in tasks.
  • Team Collaboration: Work collaboratively with a positive attitude.
  • Interpersonal Skills: Build rapport and maintain strong relationships with customers and team members.
  • Passion for Technology: Stay updated on trends and emerging technologies.
  • Continuous Learning: Develop skills to stay relevant in a dynamic environment.
  • Customer Focus: Go above and beyond to meet customer needs.
  • Emotional Intelligence: Empathize with customers and provide tailored solutions.

Key Requirements

  • Flexible to work shifts (07:00-21:00, Mon-Fri) and occasional weekend/public holiday support (07:00-15:30).
  • Proven customer-facing skills and a track record of achieving high satisfaction levels.
  • Advanced troubleshooting skills for software applications and integrations.
  • Experience with ticketing systems, CRM tools, and support processes.
  • Relevant certifications (e.g., ITIL, CompTIA) are desirable but not essential.

Job Duties

Customer Issue Resolution:

  • Take ownership of customer issues, diagnose problems, and provide expert solutions.
  • Escalate issues when necessary and collaborate with other teams for resolution.

Technical and Product Support:

  • Provide advanced troubleshooting and stay updated on industry trends.
  • Collaborate with internal teams to address technical challenges.

Customer Engagement:

  • Build strong relationships, gather feedback, and act as a trusted advisor.
  • Ensure timely and effective resolution of inquiries, exceeding service standards.

Process Optimization:

  • Identify and implement improvements in support processes.
  • Analyze performance data to address root causes and enhance efficiency.

Benefits

  • Competitive salary.
  • Hybrid working environment.
  • Free parking.
  • Professional development opportunities.
  • Private health insurance.
  • 35 days annual leave (including bank holidays).
Department
Customer Services
Locations
Belfast
Remote status
Hybrid Remote
Picture of Mairead Moore
Contact Mairead Moore Co-Founder

Colleagues

Picture of Mairead Moore
Mairead Moore
Co-Founder

About Whytematter

We are Whytematter – like white matter in your brain, we make connections. We affect and develop learning and business function and we coordinate communication between different business departments and positions, to develop and deliver your solution; whether you are a Business requiring our support or a candidate looking to make a change in your career.

Whytematter are award winning experts supporting some of the leading Marketing Communication and Digital Marketing companies in the UK and the Island of Ireland. Weather its a PPC Guru or a PR Expert we got you covered.

Founded in 2019
Customer Services · Belfast · Hybrid Remote

Customer Support Executive

Loading application form