Whytematter are excited to be recruiting for a fantastic client who are an established contractor in the Mechanical, Electrical, Renewables, FM and HVAC markets. They specialise in delivering services across domestic, commercial, public and private sectors throughout Northern Ireland, Ireland and the UK. 

This company now have a superb opportunity for an enthusiastic, and experienced Customer Liaison Officer to join their Team and develop positive relationships with residents and clients to provide information and support during refurbishment, maintenance and major works programs throughout Northern Ireland.

This is a very unique opportunity for the ideal candidate who wants to learn and develop themselves who has the ability to deliver in a fast-paced environment. This role requires an experienced dedicated individual. The candidate will be a self-starter who is highly organised and understands business delivery.

Key Responsibilities

Responsibilities for Customer Liaison Officer:

• To ensure clear communications are understood between the site manager, sub-contractors and project team throughout projects with minimal disruption
• Communicate clearly with all customers in writing prior to any planned visits
• Liaise with Customers to discuss any concerns, issues or planed works prior to works beginning
• Liaise with the Project Manager to discuss weekly plans on works required
• Follow up with Site manager on all matters or concerns that customers have raised to ensure they are sorted out promptly and satisfactory
• Raise any health and safety concerns with the Health and Safety Manager
• Attend and contribute to monthly management meetings
• Act as the main point of contact for all customers
• Monitor any complaints and resolve any potential issues within set guidelines
• Contact local housing associations and/or clients to form working relationships with key contacts
• Prepare questionnaires for clients to complete at end of all works completed
• Undertake any other reasonable duties as requested by Management

Requirements

• A demonstrated commitment to H&S compliance
• Ability to demonstrate experience of the listed responsibilities, where specific training will be provided
• Applicants must hold full driving licence and permission to work in UK.
• You must be polite and well-mannered with a helpful "will do" attitude
• Well organised and methodical, with ability to show attention to detail in all matters.
• Effective communication skills – ability to communicate at all levels and respond well to people from different backgrounds and cultures.
• Ability to work calmly under pressure.
• Strong sense of time management, punctuality and reliability.
• Conscientious, polite and amiable.
• Technically and commercially astute
• Basic IT skills and good maths skills for making calculations
• Ability to follow technical layouts and diagrams

Person Specification

• 5 GCSE’s to include English and Maths
• 3 years customer service experience
• Full UK clean driving licence
• Fluent Microsoft Office Experience
• Proactive and can work independently with limited supervision
• Strong customer focus and professional at all times
• Demonstrate high levels of organisational skills
• Excellent communication skills
• Ability to work as part of a team and to develop and sustain good working relationships, communicating formally and informally with colleagues and customers.
• adaptable with a flexible and positive attitude

If you are interested in this role, simply click the APPLY button or phone Kirsty on 07715582743.